A customer self-service app, is an integrated online platform shared by customers and its trading partner. The customer self-service app is used for entering customer information, submitting documents, displaying status, and communicating. With a customer app, creating documents like electronic sales orders, viewing contracts, and customer invoices for payment is more accessible. It also reduces the costs of sales cycles by improving the exchange of business documents and shortening the time it takes to process the content of these documents.